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Terms & Conditions That Keep Your Account Safe

When you open an account with keraton 4d, you're agreeing to a clear set of rules that protect both you and the platform.

Account opening & verificationPayment and withdrawal rulesDispute & resolution process
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keraton 4d Terms & Conditions That Keep Your Account Safe
GET ANSWERS FAST

How to Reach Us About Your Terms

Questions about how the terms apply to your account, your payment history, or your withdrawal request? Our support team is here to help.

Live chat Open your account, tap the help icon in the lobby, and select 'Terms Question' to connect with our support team in real time.
Email support Send your query to [email protected] with your account email and a description of what you need. We reply within one business day.
Account settings Log in to keraton 4d, go to Account > Legal Docs, and download the full Terms & Conditions text at any time for your records.
YOUR DATA & SECURITY

How We Protect Your Information

Our terms require us to keep your account data encrypted and your payment details secure. When you deposit via DANA, OVO, GoPay or QRIS, your transaction information is processed through encrypted channels…

Data encryption

All account logins and payment transactions use 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS details are tokenised so the platform never stores your raw payment credentials.

Account verification

We verify your identity before your first withdrawal using your account email and phone number. This step prevents fraud and keeps your winnings secure.

Withdrawal security

Withdrawals via DANA, OVO, GoPay and QRIS are processed only to the registered payment account on your keraton 4d profile. We confirm every request before funds leave our wallet.

Session timeout

If your account sits inactive for 30 minutes, the session logs out automatically. Log back in and we'll bring you straight to the lobby where you left off.

Dispute resolution

If you believe a transaction was unauthorised or incorrect, report it within 30 days. Our compliance team investigates and responds within five business days.

Data requests

You can request a copy of all your personal data, transaction history, and account logs. Email [email protected] and we'll send your report within 14 days.

What Players Ask About Our Terms

Contact our support team via live chat or email [email protected] with your account email. We'll verify your identity using the phone number and email on file, then send a reset link. You can regain access within minutes once verification is complete.

Yes. Log in, go to Wallet > Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. Withdrawals will process to whichever method you select at checkout. Old payment methods remain on file for your records.

Deposits usually clear in under a minute. If yours hasn't after 5 minutes, check your DANA or OVO app to confirm the transaction went through. If it did but keraton 4d doesn't show it, email [email protected] with your transaction reference number and we'll investigate within one business day.

Daily withdrawal limits depend on your account tier and verification level. Once verified, your limit is typically between 5,000,000 and 50,000,000 Rupiah per 24-hour period. Check your Account > Withdrawal Limits to see yours.

GoPay and QRIS withdrawals are processed within 5 to 10 minutes during business hours. If you request after 11 PM, the transfer queues and completes by 9 AM the next day. You'll receive a confirmation message on your registered phone number.

Report any unauthorised login or transaction immediately via live chat or by emailing [email protected]. We freeze your account temporarily, verify your identity, and investigate within 48 hours. If fraud is confirmed, we reverse the transaction and secure your account.

Yes. Go to Account > Settings > Close Account and confirm. Your account closes immediately and your balance is withdrawn to your registered DANA, OVO, GoPay or QRIS method. You can reopen an account after 30 days by following the sign-up process again.

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